FAQ - Auralya Paris
Where are your items manufactured?
Our items are selected from specialist suppliers, with meticulous quality control.
Each piece is chosen for its elegance, comfort, and durability.
Do you deliver worldwide?
Yes, Auralya Paris delivers worldwide.
Fees and delivery times may vary depending on the destination country.
All shipping steps are confirmed by email with a tracking number.
What are the shipping times?
Orders are prepared with care and shipped within 24 to 72 business hours.
Once your package has been shipped, you will receive an email with a tracking number.
What are the international delivery times?
The average delays observed are:
Metropolitan France: 2 to 5 working days after dispatch.
Europe: 4 to 10 working days after dispatch.
International: (Outside Europe - Middle East, Canada, United States, French Overseas Departments and Territories, etc.): 7 to 16 working days depending on the carriers and the country of destination.
Can I return an item?
Yes, a return is possible within 14 days of receipt, if:
- not worn
- unwashed
- intact labels
Sale, promotional or limited edition items are not eligible (except for defects upon receipt).
Full terms and conditions are available on our "Returns" page.
How do I contact customer service?
You can write to us at:
contact@auralyaparis.com
Our team will respond within 24 to 48 business hours.
Thank you for choosing Auralya Paris ♡